Open Source Ecommerce

Interesting news today from Automattic – the people behind the most popular website cms ‘WordPress’ – that they’ve acquired WooCommerce. The release:

Since late last year we’ve been talking with Matt Mullenweg, CEO of Automattic and co-founder of WordPress, and his bridge team about what we could build together. Our plan is to leverage our combined wealth of knowledge, skills, vibrant community and joint infrastructure platform to reach new eCommerce heights.

So, the goal with WordPress + WooCommerce is to create the most open and easy way to sell on the Internet. You would imagine that this is quite plausible given the scale of WordPress. Today, WooCommerce is the second most popular ecommerce software behind Magento as detailed below:

ecom

Magento owned by Ebay appears to be in relative stagnation but it still represents 20% of total ecommerce solutions (both hosted and  open source). Nevertheless, I do think we need a alternative solution for people that have outgrown a hosted platform like Shopify or BigCommerce.

Time will tell whether the new WordPress-WooCommerce acquisition fills this void but it’s exciting news for online merchants and developers.

Shop on Google

According to the WSJ, Google is taking the final step to becoming an online marketplace of sorts. The Journal says:

The buttons will accompany sponsored—or paid—search results, often displayed under a “Shop on Google” heading at the top of the page. Buttons won’t appear with the nonsponsored results that are driven by Google’s basic search algorithm.

This is big news and potentially at odds with the company’s long-standing position of being the ‘gateway’ as opposed to the ‘destination’. So why is Google doing this; the answer is very obvious yet often overlooked. Despite Google’s top keywords being ‘service’ related terms e.g. Lawyer, Doctor etc as shown by this excellent WordStream infographic, it’s physical goods commerce that helps drive revenue.

To demonstrate, AdAge listed Google’s largest advertisers and highlighted in bold are retailers:

Rank Advertiser Ad Spending
1 Amazon $157.7
2 Priceline Group $82.3
3 AT&T $81.9
4 Expedia $71.6
5 Microsoft Corp. $67.1
6 Experian $61.7
7 Walmart Stores $59.7
8 Sears Holdings Corp. $59.2
9 IAC $53.9
10 Apollo Education Group University of Phoenix $53.5
11 Bankrate $51.9
12 Fiat Chrysler Automobiles $47.5
13 Berkshire Hathaway $45.7
14 Comcast Corp. $45.2
15 Home Depot $40.2
16 Blucora $39.1
17 Verizon Communications $38.4
18 Best Buy $38.0
19 Yahoo $36.2
20 Target Corp. $35.8
21 Bank of America Corp. $35.8
22 General Motors Co. $35.5
23 Macy’s $35.1
24 Allstate Corp. $35.0
25 State Farm Mutual Auto Insurance Co. $33.

So almost a third of Google’s top advertisers are retailers and offcourse it’s largest customer, Amazon, is also a direct competitor. From the same AdAge piece:

Walmart Stores and Sears Holdings Corp. (parent of Sears and Kmart) cracked the top 10, and four other retailers made the list of the 25 biggest spenders. However, there’s good reason to have expected more stores to make the ranking, considering that search is the dominant digital-ad format for direct-response advertisers like retail brands. Retailers are expected to spend more than double what any other brand category will pay for digital direct-response ads this year, according to eMarketer.

So retailers – both large and small – embraced Google search and have been imperative to it’s success. The question now is, will Google’s increasing efforts to connect consumers with stores help their ad customers or perhaps offer a challenge? The WSJ article nails it:

Some retailers said they worry the move will turn Google from a valuable source of traffic into a marketplace where purchases happen on Google’s own websites. The retailers, who wouldn’t voice their concerns publicly, fear such a move will turn them into back-end order takers, weakening their relationships with shoppers.

Google has a fine balancing act to ensure but then again, maybe it has no choice; as more and more consumers prefer mobile and use apps to shop, this move is perhaps needed to stay relevant. (I’d love to hear your thoughts on this in the comments).

An Online Genius Bar

Is Enjoy the future of ecommerce? Former Apple retail chief Ron Johnson is trying to take some of the initiatives he developed at Apple Store and quickly had to abort at JCPenney with his new startup; essentially an online ‘genius bar’.

What Enjoy does is provide end to end service – from purchase to installation – and manage the entire process in one seamless process. This is not entirely new – department stores have for decades done this very thing offline – but perhaps this is the first truly online end to end retail experience.

As with all retail operations, the bottom line will determine whether or not this is a success. Hiring and managing service people is expensive and the consumer electronics category is notoriously competitive. Aside from a handful of brands like Apple, the margins in such products are minimal at best and often negative.

One to watch.